Ajasa follows several policies:
AFFIRMATIVE ACTION POLICY
It is the policy of Ajasa not to discriminate against any employee or any applicant for employment because of age, race, religion, color, handicap, gender, physical condition, developmental disability, sexual orientation or national origin. This policy shall include, but not be limited to, the following: recruitment and employment, promotion, demotion, transfer, compensation, selection for training including apprenticeship, layoff and termination. Except with respect to sexual orientation, this company further agrees to take affirmative action to ensure equal employment opportunities. Anthony Williamson is responsible for planning and implementing our affirmative action program as well as for its day-today monitoring of affirmative action related decisions and activities. All personnel who are responsible for hiring and promoting employees and for the development and implementation of programs or activities are charged to support this program. They shall provide leadership in implementing affirmative action goals and initiatives. Ajasa shall comply with state regulations and federal laws relating to equal employment opportunities and affirmative action. The company shall continue to work cooperatively with government and community organizations to take affirmative action to ensure equal employment and advancement opportunities.
QUALITY POLICY
AJASA is committed to total customer satisfaction through quality in service development, design, and support. AJASA's management is committed to build on its reputation by providing total quality in customer satisfaction. Our mission is to supply our customers with timely delivery of services, which are of the best possible quality and consistently meet their requirements and criteria.
In order to live up to our quality policy and objectives, AJASA shall provide services efficiently, economically and on time with standards that consistently meet or exceed our customers' requirements. This is accomplished through a continuing program to improve upon operational procedures and systems while striving to provide our customers' services with "zero defects". A cornerstone of AJASA's Quality Policy is the excellence in service quality and customer service. This is the result of a collective effort and commitment from all its team members. This commitment to quality shall be realized from service design, to service delivery through to service support.
AJASA Service Quality Control Process
Our firm's current measurement process for customer satisfaction consists of:
- We interview our clients to determine what the requirements for customer satisfaction.
- Once we understand the requirements, we use a survey to identify areas that we can improve on.
- When we receive that data from the surveys we analyze the data focusing on measures that will lead to better performance and customer service. Using the team approach, we enhance the processes that are identified and recommended.
- The recommended process changes are implemented into day-to-day operations.
The process changes are bench marked for improvement. The results that we obtained from our measurement process are used to identify our strengths and weaknesses. The data we receive once analyzed is a powerful tool to use to improve the service that we provide from day to day. We take the feedback that we receive from our customers seriously and look to implement creative ways not only meet their expectations, but to exceed them. For us it is not just enough to be a vendor, but it is to strive to be the best and this can only be done by listening to our clients and knowing their requirements for excellence.
SUPPLIER DIVERSITY POLICY
AJASA continues to promote equal opportunity by giving special consideration to companies that are minority or women- owned. AJASA identifies a minority or women-owned business as one that is at least 51% owned by one or more minority group members or women. A business that is publicly owned, minority group individuals or women must control 51% of the stock and must direct management and daily business operations. AJASA recognizes the following groups as minority:
- African American
- Hispanic American
- Asian Pacific American
- Subcontinent Asian American
- Native American
- Hasidic Jewish American
The success of all supplier diversity programs is vital to the growth of our corporation. AJASA management is supportive of our diversity and work/family policies and accountable for the success of our programs.
DRUG TESTING POLICY
Ajasa provides a Nida-5 drug test within 24 hours after acceptance of an offer of employment. The specified personnel may work under our employment agreement only if the results are negative.
Our drug test meets the following standards:
- Initial screen of urine specimens will be by immunoassay ("EMIT").
- Presumptive positive urine specimens will be confirmed by gas chromatography/mass spectrometry ("GC/MS").
- Each urine specimen will be assayed for the presence of the following compounds at the detection levels indicated.
Drug Group
- SAP EMIT Screen (ng/ml)
- GC/MS CPMF (ng/ml)
Amphetamines
- 1000
- 500
Cocaine Metabolites
- 300
- 150
Marijuana Metabolites
- 50
- 15
Opiate Metabolites
- 300
- 300
Phencyclidine
- 25
- 25
The detection levels indicated represent the lowest cutoff concentration for an analyte within that class. Actual cutoff levels for other analytes within the class may be higher.
Ajasa will also assay each urine specimen for signs of possible adulteration. Specimen adulteration assays will consist of two or more of the following: "Creatinine "Chloride "Specific Gravity "pH.
RETURN TO WORK POLICY
Ajasa Technologies, Inc. supports the practice of returning injured employees to work, as soon as medically possible, to a position within our company compatible with the employee's restrictions. This program is being instituted with the cooperation of our workers compensation carrier, State Fund Mutual. The prompt return of an injured employee to a position within his/her medical restrictions will regain the employee's sense of job security, retain the employee's self-esteem, and help to reestablish the employee's pre-injury lifestyle while also helping to control our overall workers compensation costs. We believe this practice serves the best interests of both the injured employee and Ajasa.
All injuries, no matter how minor, should be reported to the employee's supervisor immediately. The supervisor will report the injury to the claim coordinator within 24 hours, and will assist the employee with transportation to our primary care provider, Aspen Medical Clinic. Prompt and quality medical attention can more likely be assured through the use of this clinic. Our claim coordinator is Mark Ahmann. Any questions concerning a workers' compensation claim should be directed to this individual.
Current positions can be modified to fit the medical restrictions of an injured employee. If this is not possible, a temporary light-duty position will be made available. Examples of these light-duty positions are:
- Receptionist
- File Clerk
- Typist
ENVIRONMENTAL POLICY
It is Ajasa Technologies, Incorporated's policy to operate its business as a corporate citizen committed to sound environmental management and with concern for the well-being of our common environment. We recognize that efficient resource use and protection of the environment are vital for the continued success of our business operations and provide a valuable benefit to our customers and communities. As a Company, we strive to act as responsible stewards of the environment and are committed to continuous improvement.
We recognize that environmental protection is the collective responsibility of government, business, individuals and communities. We are committed to implementing efficient and effective practices within our organization. Our goal is to ensure that company facilities and operations are in compliance with federal, state and local environmental standards. We believe that an appropriate balance can and should be achieved between environmental goals and economic health. This requires each Ajasa employee and contractors to participate in and accept responsibility for achieving the following goals:
- Operation of our offices in an environmentally sound manner.
- Conservation and recycling of materials and reduction in the amount of waste generated by the company's production processes.
The company's commitment to these goals includes the following specific elements:
- All Ajasa facilities will operate in an environmentally responsible manner and in compliance with environmental laws and regulations.
- Ajasa will maintain compliance programs to inform and train employees in the performance of their duty to fulfill the company's environmental policies.
- Through audits and other means, the company will monitor operations to help assure that practices in our workplaces conform to our policies.
- Ajasa management will make environmental responsiveness and resource conservation an integral part of business management, and will support finding sound solutions to such environmental problems as may arise.
- Strive to prevent and reduce environmental impacts of our operations.
- Promote resource sustainability by seeking ways to reduce energy and material needs and increasing the reuse and recycling of materials.
Each Ajasa facility is expected to manage its activities in a manner that will achieve the goals of this Environmental Policy. Each Ajasa employee and contractor is expected to work toward these goals and is encouraged to advise his or her supervisor promptly of any situation that may be in conflict with this Policy.
The policy applies to all employees, departments and functions throughout the Company. The full participation of everyone is expected and necessary in order to meet the commitments set forth in this policy.
This policy and our performance under the policy will be reviewed periodically.